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  • Writer's pictureHealthwatch Hampshire

Share your experiences of Wheelchair Services provided by Ross Care (formerly Millbrook Healthcare)

Updated: Aug 9, 2023

Are you a Wheelchair user, or a parent/carer of somebody who is? Do you receive your equipment from Ross Care (Formerly Millbrook Healthcare)?


We have been receiving lots of feedback over recent months about the service, and would like to know more about your experiences.


We have created a short survey which you can complete yourself or on behalf of someone you care for. The survey explores things like waiting times, assessments, communication and the impact getting the right equipment has on you and your family.


The aim of the survey is to find out whether there are common themes and issues, which we can use to make recommendations for improvement. We want to know what is working well as well as whether there are things that could be done better or differently.


You can find the survey here https://www.smartsurvey.co.uk/s/wchairservices/. The closing date is 6th October 2023.


If you need support to complete the survey, there are a number of options. These are:

  • You can call us on 07393 147666 and we will complete the survey over the telephone (if there is no answer please leave a voicemail- you will be called back)

  • You can text your views to the number above

  • You can request a hard (paper) copy of the survey by calling 07393 147666 or emailing enquiries@healthwatchhampshire.co.uk

  • If you need a larger print, please use the contact details above.

As well as individual responses, we are also keen to speak to organisations who work with wheelchair users to get a broad range of collective experiences. If you are an organisation, therapist or other professional who works closely with wheelchair users, do contact us using the details above.


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