Help making a complaint
Resources to help when you have concerns or a complaint about the NHS
We've put together some information to help you understand what to do when you have a complaint about a service provided by the NHS or Social Care.
NHS Complaints Advocacy is a statutory right, meaning that the general public can receive free, independent and confidential support to get any NHS complaint resolved.
Advocacy helps you to understand your options, your rights and helps to make sure your voice is heard.
The provider of NHS complaints advocacy in this area is: VoiceAbility
More information about NHS & social care complaints
Healthwatch England have put together some very useful information and guidance on making complaints or raising concerns to the NHS and other health and social care service providers.
Whilst the Care Quality Commission (CQC) don't investigate complaints, they do want to hear about concerns, in case they are beginning an investigation.