Shape how urgent care services are delivered

The NHS is seeking people’s views and experiences to help shape how urgent care services such as GP out-of-hours services, night nursing services and urgent treatment centres are delivered. 

Urgent care services provide medical help when it is needed quickly but is not life-threatening, offering an alternative to attending emergency departments. 

The NHS is seeking people’s views and experiences to help shape how urgent care services such as GP out-of-hours services, night nursing services and urgent treatment centres are delivered. 

Take the survey

They want to understand:

• How easy it is to access urgent care

• What worked well

• What could be improved

• Whether you felt your needs were met

They are asking anyone who has accessed urgent care services:

• Yourself

• If you have supported a friend, relative, or a person that you care for to access urgent care

• If you represent a community group

If you are a health and care professional, please complete our other survey here instead.

NHS Hampshire and Isle of Wight is reviewing its urgent care contracts as existing agreements come up for renewal in 2028, creating an opportunity to look at how services work together and how people access care. No immediate changes to services are planned as part of this work. 

This work will directly influence how urgent care services are designed and delivered in the future.  It supports delivery of the new 10 Year Plan and wider national priorities to improve urgent and emergency care, making services easier to access, more joined-up, and better able to meet people’s needs closer to home. 

The review covers services in Portsmouth, Southampton, and Hampshire. While Isle of Wight services are not up for renewal, feedback from island residents will help inform future service development. 

The survey takes approximately 10 minutes to complete, is anonymous and open until Sunday June 21.  The results will be posted on their Insights Library in July 2026.

Alternative formats, including Easy Read, large print and translated versions, are available on request, alongside support to complete the survey. Please email hiowicb-hsi.communications@nhs.net 

Take the survey