The Local Maternity System is undergoing changes and we are working with local maternity services to gather feedback that will help us better understand how services can be improved to ensure women have an informed and empowered choice through their pregnancy and birth.
Wessex Voices (a collaboration between local Healthwatch organisations and NHS England) were asked to carry out this wide ranging survey to understand experiences of using maternity services.
We are now pleased to publishing the final report and recommendations. Please click here for more information.
Accessibility for deaf people
Healthwatch Hampshire has been approached to raise the voices of the d/Deaf Community and BSL interpreters with issues of accessing various primary care services.
The workings of the NHS are confusing, this alternative guide from The Kings Fund might help you!
This animation is a whistle-stop tour of how the NHS works in 2017 and how it’s changing.
Listening to people with Autism
Healthwatch Hampshire worked with the National Autistic Society (South Hampshire Branch) to listen to the views and experiences of people with Autism and how they find their local mental health services. This in-depth has been produced for commissioners and providers of health and social care services to raise the awareness of Autism in individuals and how to help them when accessing their care services. A full report of their work can be found here.
Enter and View
Our new Enter and View programme is now under way. We are visiting care homes to assess the physical and social environments for people living with dementia. For more information about Enter and View, to get involved or to read our latest reports please click here.
NHS complaints and advocacy services
Most people are happy with the care they receive from the NHS, but sometimes things don’t go as expected. If you’re not happy with the care or treatment you’ve received, or you’ve been refused treatment for a condition, you have the right to complain, have your complaint investigated, and be given a full and prompt reply. We have created a Step-by-step guide to help you through this sometime complicated journey. If you need further help, please click here to see how our Advocacy services can help with your NHS complaint.
Healthwatch Hampshire have been working in partnership with West Hampshire Clinical Commissioning Group (CCG), who have created new "Communications needs cards" for the Deaf Community. This card is to help NHS staff to know of your communication needs (for example, if you would like an interpreter at your Doctor's appointments, or lipspeaker, if you would like to be contacted by email or text - this card will let the staff know what you need). This goes along with the Accessible information Standard requirement. For more information click here.
Our work on Care at Home services is now availabe for public view.
Healthwatch worked with Hampshire County Council to get a survey to everyone in Hampshire who has care services at home. Approximately 6,000 surveys were sent out by post, and the survey could also be completed on the Healthwatch website. This report gives the findings from the survey and makes recommendations for improving services.