The Local Maternity System is undergoing changes and we are working with local maternity services to gather feedback that will help us better understand how services can be improved to ensure women have an informed and empowered choice through their pregnancy and birth.

Healthwatch Hampshire have teamed up with Care Opinion to enhance the feedback we receive about local services. Watch the video to find out how the service works and check out our information page here to find out how to share your story.

See what we have achieved this passed year!  We listened to your feedback, embarked on projects based on what you said. From that, we told commissioners what you have said would make health and social care services better in Hampshire. Thanks to all those who shared their stories with us to help make a difference to local care.

Have a look at our annual report in more detail! 

Our work on Care at Home services is now availabe for public view. 

Healthwatch worked with Hampshire County Council to get a survey to everyone in Hampshire who has care services at home. Approximately 6,000 surveys were sent out by post, and the survey could also be completed on the Healthwatch website. This report gives the findings from the survey and makes recommendations for improving services.

Click here to view the full report

Click here to view summary

Most people are happy with the care they receive from the NHS, but sometimes things don’t go as expected. If you’re not happy with the care or treatment you’ve received, or you’ve been refused treatment for a condition, you have the right to complain, have your complaint investigated, and be given a full and prompt reply. We have created a Step-by-step guide to help you through this sometime complicated journey. If you need further help, please click here to see how our Advocacy services can help with your NHS complaint.

Step-by-Step guide

Healthwatch Hampshire have been working in partnership with West Hampshire Clinical Commissioning Group (CCG), who have created new "Communications needs cards" for the Deaf Community. This card is to help NHS staff to know of your communication needs (for example, if you would like an interpreter at your Doctor's appointments, or lipspeaker, if you would like to be contacted by email or text - this card will let the staff know what you need). This goes along with the Accessible information Standard requirement. 

Accessible Information Standard (BSL)

What is Healthwatch Hampshire (BSL)

Take a look at this video explaining your rights to accessing information within the NHS. Making health and social care information accessible. If you have any feedback about accessing information within your GP, Hospital, Dentist Optician etc, please tell us. We want to hear what was good for you and what needs improving. 

Email: enquiries@healthwatchhampshire.co.uk
Text: 07702 336 516
Call: 01962 440 262

Click here to give us your feedback

Have a look at our latest report about certifications, registrations and signposting in eye health clinics. The aim of this research is to ensure the Adult UK Sight Loss Pathway is fully implemented in Hampshire and to improve information, signposting and support for patients after a diagnosis of sight loss leading to certification as sight impaired (partially sighted) or severely sight impaired (blind) in eye clinics in Hampshire.

Click here to see the full report. 

Click here to see large print version of full report

We helped students at Coppice Spring Secondary School to create a short stop-animation video using lego to tell a story of what it’s like for them using A&E services. We also visited Amery Hill, a secondary school in Alton, who produced a filmed interview with staff from Hampshire Hospitals Foundation Trust (HHFT) to express their opinions and experiences of the Emergency Department services as well as learn more about them.

Click here to see the full report

Throughout the Summer and Autumn of 2015, we embarked on a large scale outreach project looking into the experiences of people living with dementia, their families, carers and professionals. We made a number of reccomendations based on our findings. Commissioners and providers have responded to the report, of what people have said and our recommendations. 

Click here to view what the commissioners have said

Click here to view the report in full

Healthwatch Hampshire worked with Autism Hampshire to listen to the views and experiences of people with Autism and how they find their local NHS services. Here is a snippet of what using the service is like for them. There is a longer, more in-depth film being produced which is going to be showed to commissioners and providers of health and social care services to raise the awareness of Autism in individuals and how to help them when accessing their care services.

The film aims to explain to the public what service redesign of health and care services is, why it is happening and how their voice can help influence what happens.