What is Enter and View
Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During these visits, we talk to people who use the service, patients, residents, and their relatives where appropriate. We also speak to staff to find out where they think the service is working well, and where it could be improved. Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate.
Purpose of visit
- To seek the views of residents relating to life at the Care Home
- To enquire about how residents and relatives’ feedback into the running of the home.
- To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
Mrs Raynor has been the owner of the home for over 30 years and plays a very hands on approach to its running, providing direction, and overseeing all aspects of the running of the home. Our volunteers all fed back that her leadership, and dedication were exceptional.
she has an ethos of creating an environment where staff enjoy working, and it is clear that staff have worked there for many years, and their whole family are included, and feel a part of the home which provides an excellent family feel.