Enter and View Outstanding Report - Badgers Holt Care Home

Badgers Holt is a family run residential care home for the elderly that can accommodate 25 residents in 21 private rooms, and 2 twin bedded rooms.
Badgers Holt Care Home

What is Enter and View

Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits.  During these visits, we talk to people who use the service, patients, residents, and their relatives where appropriate.  We also speak to staff to find out where they think the service is working well, and where it could be improved.  Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate. 

Purpose of visit

  • To seek the views of residents relating to life at the Care Home
  • To enquire about how residents and relatives’ feedback into the running of the home.
  • To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
“My mum used to live with me until I could no longer manage her needs. I needed to find somewhere that would give her as good care as I did. We tried one home initially and mum didn’t settle at all. She just sat in the chair all day and was not interested in anything. Within days of her coming here I got my mum back. She was alert, engaged, and her appetite improved. It was just amazing. I can’t thank the staff enough”
— Care Home resident

Mrs Raynor has been the owner of the home for over 30 years and plays a very hands on approach to its running, providing direction, and overseeing all aspects of the running of the home. Our volunteers all fed back that her leadership, and dedication were exceptional.

she has an ethos of creating an environment where staff enjoy working, and it is clear that staff have worked there for many years, and their whole family are included, and feel a part of the home which provides an excellent family feel.

Read the full report

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