Enter and View Outstanding Report - The White House

Originally a private house, the building has been extended to include 3 additional units that surround a courtyard and are all linked on the same site. The home is set in a countryside location and has 46 rooms.
Whitehouse Care Home

What is Enter and View

Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate.  We also speak to staff to find out where they think the service is working well, and where it could be improved.  Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate. 

Purpose of visit

  • To seek the views of residents relating to life at the Care Home
  • To enquire about how residents and relatives’ feedback into the running of the home.
  • To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
“With dementia, sometimes the person can get upset with no apparent reason, or confused, which is sometimes difficult for young children to understand. The animals are good for distracting them and taking a break from the situation if needed.”
— Relative visiting with her children

The manager ensures that there is always sufficient staff on duty to ensure that the focus remains on spending time with the residents. The manager advised that this is not an added extra, but an absolute requirement of the job. 
 
The owner and manager believe in paying the staff well and providing incentives such as a bonus for full attendance at work to encourage loyalty. 

Read the full report

 

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