What is Enter and View
Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate. We also speak to staff to find out where they think the service is working well, and where it could be improved.
Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate.
Purpose of visit
- To seek the views of residents relating to life at the Care Home
- To enquire about how residents and relatives’ feedback into the running of the home.
- To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
Woodlands Residential Home is highly regarded as Outstanding through its achievement of a second outstanding award by CQC. Our staff go out of their way to ensure that our Sunflower Approach to care and welfare demonstrates our loyalty, adoration and longevity of care to our residents and to each other.
Owners are pro-actively involved in the running of the home, supporting staff, and providing family friendly shift times and staff retention is seen as a priority; staff are paid well, and have access to incentive schemes.