What is Enter and View
Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate. We also speak to staff to find out where they think the service is working well, and where it could be improved.
Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate.
Purpose of visit
- To seek the views of residents relating to life at the Care Home
- To enquire about how residents and relatives’ feedback into the running of the home.
- To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
Dawson Lodge has an enthusiastic hands on manager that models good practice to her staff. The staff are well trained and dedicated that have access to an extensive training programme, and a good employee’s benefits package from the provider.
The residents are encouraged to feed their opinions into every aspect of the running of the home, creating a positive environment for all. Their questions being displayed in reception, with responses/solutions.
Management have created links with the local school and nursery which have created some very positive experiences for residents, and the community alike.