What is Enter and View
Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate. We also speak to staff to find out where they think the service is working well, and where it could be improved.
Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate.
Purpose of visit
- To seek the views of residents relating to life at the Care Home
- To enquire about how residents and relatives’ feedback into the running of the home.
- To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
The manager advises that she likes the home to have a laid back, family feel, rather than the home being run too formally with a ‘matron’ type feel.
All staff are very supportive of each other and know what they have to do each day. Regular communication is essential. “Hands on care is my passion, and every staff member is very caring”
We hold regular residents/family meetings and send out questionnaires to relatives for their feedback. Residents views are central to everything we do. We work in their home and are very respectful of that.