Enter and View Outstanding Report - Linden House

Linden House is located in central Lymington and has 60 rooms over 2 floors. Another floor is currently being developed and is near completion which will bring the total number of beds to 75. The house has large lifts available to all floors.
Linden House Care Home

What is Enter and View

Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits.  During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate.  We also speak to staff to find out where they think the service is working well, and where it could be improved. 

Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate. 

Purpose of visit

  • To seek the views of residents relating to life at the Care Home
  • To enquire about how residents and relatives’ feedback into the running of the home.
  • To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
I am part of the choir. We go all over the place and sing for people. I really look forward to it
— Care Home resident

The whole staff team at Linden House, work hard to ensure our residents receive the most positive person centred care.

From the first meeting with future residents and their families, we strive to learn as much as we possibly can about their life before dementia and endeavour to incorporate likes, dislikes, hobbies and interests into their daily lives. 

Residents are always consulted in respect of all aspects of care provided, seeking their views and opinions to ensure well informed choices are made.  All residents at Linden house are encouraged to make day to day decisions surrounding food choices, clothing, what they would like to do and where they would like to be throughout the day and who with.

Read full report

 

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