What is Enter and View
Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate. We also speak to staff to find out where they think the service is working well, and where is could be improved.
Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate.
Purpose of visit
- To seek the views of residents relating to life at the Care Home.
- To enquire about how residents and relatives’ feedback into the running of the home.
- To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
Woodpeckers is an outstanding home ensuring the very best of care for their residents and their care plans are person centred and their ‘Resident of the Day’ experience ensures these plans remain as such and that wishes of residents are delivered. The teams are prepared to go out of their way to deliver good care and the feedback and comments from residents, their relatives and professional contacts confirms that.
Healthwatch volunteers who attended the visit considered the values and enthusiasm shown by the manager was outstanding, and staff clearly held her in high regard. She was referred to as the driving force, who is prepared to try new things, and think outside the box.