What is Enter and View
Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate. We also speak to staff to find out where they think the service is working well, and where it could be improved.
Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate.
Purpose of visit
- To seek the views of residents relating to life at the Care Home
- To enquire about how residents and relatives’ feedback into the running of the home.
- To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
The manager feels it is very important to lead by example, and she is ‘hands on’ at all times and encourages good practice by modelling it herself, and heads of departments will walk the floors every morning and check in with every resident. She feels it is very important for residents, and staff that management are visible, and accessible.
Involving residents’ families in daily life at the home is encouraged and the manager and heads of departments ensure they have regular contact with the families by email, or phone.