What is Enter and View
Healthwatch Hampshire has powers to carry out what we describe as ‘Enter and View’ visits. During a visit, we talk to people who use the service, whether patients or residents, and their relatives where appropriate. We also speak to staff to find out where they think the service is working well, and where it could be improved.
Observations and feedback from the visit are then collated in a report, which is sent to the provider of the service, as well as regulators such as the Care Quality Commission (CQC), the local authority and NHS Commissioners when appropriate.
Purpose of visit
- To seek the views of residents relating to life at the Care Home
- To enquire about how residents and relatives’ feedback into the running of the home.
- To capture what residents, staff and visitors feel makes the home ‘Outstanding’.
The Manager feels it is very important to lead by example, and she is always ‘hands on’ and encourages good practice by modelling it herself. Regular training is provided to staff at their Head Office. Effective, and regular communication between staff and the Manager is also an identified priority. Weekly team meetings are held, and there is a thorough handover between daytime, and evening staff. The management celebrate the residents and staff’s achievements monthly.
Staff and the Manager use iPads to collect up to date information regarding each resident, such as medical updates, their social and emotional wellbeing, and details of activities they have taken part in.