Wheelchair Service Review

Over the past two years Healthwatch Hampshire have been working closely with West Hampshire CCG and Millbrook Healthcare Services to improve experiences for people accessing the Hampshire Wheelchair Service.
Women sat in wheelchair

As part of this work Healthwatch supported a full service review and undertook many of the qualitative elements of the review.

The review into the Hampshire Wheelchair Service is now published - https://westhampshireccg.nhs.uk/hampshire-wheelchair-service-review-upda...

The report is divided into the following seven sections, and each main chapter contains recommendations for future improvements:

  1. Introduction 
  2. Stakeholder Feedback 
  3. Concerns and Complaints 
  4. Quality
  5. Communications
  6. National and Local Data Set Comparisons
  7. Conclusions

The full document, which runs to 204 pages, a shorter summary and the response to the review from Millbrook Healthcare can be found using the link below. An easy read summary version of the review can also be found below.

Healthwatch Hampshire also created a seperate independent report focussing on servicxe user interviews and focus groups with stakeholder organisations. Our report can be accessed below.

We continue to work closely with the CCG and Millbrook. Healthwatch are represented on the CCG Task and Finish Group to assess nogoing changes and implemetation of the recommendations in the review. We will also be working closely with Millbrrok to ensure ongoing feedback fro service users, carers and the wider public. We will publish updates here throughout 2018.

Downloads

Read the reports here:

Hampshire Wheelchair service review report
Hampshire Wheelchair service review report - Easy Read Version

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