Our Annual Report 2016/17

Report – 24 June 2017

People speak to Healthwatch about the issues that matter most to them, we then share these experiences with local professionals so that services can be improved. Find out what we got up to in 2016-17 and read about our plans for the future.

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Summary

During 2016 -17:

• We gave six community projects £2500 each to improve community wellbeing and gain information about people’s experiences of health and social care services

• We replied to 90 web enquiries

• 3378 enquiries were dealt with by our citizen’s advice walk-in service

• We handled 1254 calls to our information and signposting helpline

• Over 4500 people were signposted to the right information, service or agency

• Our engagement team attended over 200 events, presentations, workshops and forums to collect feedback and share our work

• 4500 people were signposted to the right information, service or agency

• We produced 12 reports containing over 100 recommendations were shared with commissioners and providers

• We supported over 440 people to make an NHS complaint

• We reached 90,000 on twitter, 170,000 on Facebook and had 35,000 hits on our website

• Over 30 new volunteers were recruited

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If you need this report in a different format, please email enquiries@healtwatchhampshire.co.uk or call 01962 440262

We know that you want services that work for you, your friends and family. That’s why we want you to share your experiences of using health and care services – both good and bad. We use your voice to encourage those who run services to act on what matters to you.

— Christine Holloway, Chair

Our Annual Report 2016/17

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