DEADLINE EXTENDED! Do you live in North East Hampshire? Are you or your loved ones waiting for hospital care? Share your views

Millions of people have had their treatment delayed by the pandemic – are you one of them? We want to know if you’re getting the advice, information and support you need while you wait.
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Millions waiting for care because of pandemic

The COVID-19 pandemic has resulted in many people having their operations, treatment and appointments cancelled or delayed.

The NHS had to postpone non-urgent elective care treatment when the pandemic hit, freeing up inpatient and critical care capacity. While this helped medical staff respond to the crisis, it has resulted in a huge backlog of people waiting for treatment.

The latest data shows that the number of people waiting for routine operations and procedures in England is at its highest level since 2007 – currently at over 6 million.

Impact of delayed treatment

The impact of delayed treatment can be huge, potentially leaving you in pain and affecting both your physical and mental health. It can even stop you working and performing day-to-day tasks, such as cleaning, shopping and caring for others.

If you’re not getting enough support to manage your health while you wait for care, then that’s not acceptable.

What could be improved? 

It’s essential that while you wait for treatment, you get support to manage your health and wellbeing in a way that is best for you. If you need hospital treatment, you should be receiving advice and information from the NHS about how to look after your health while you wait. You should be kept informed about the dates of your treatment and where you are on the waiting list.

Share your views to help people waiting for care

It’s vital that decision makers hear your experience of waiting for care as a result of the pandemic and the subsequent backlog. Whether it’s gynaecological surgery, a knee replacement or a biopsy you’re waiting for, if you’ve got a story to tell, we’re here to listen.

Everything you tell us is confidential and will help us understand what needs to be put in place to better support people waiting for treatment like you. So, whether your experience is good or bad – we want to hear it. 

Who is this survey for?

- People who live in North East Hampshire only at this stage- this service focuses on NHS services in this specific area. We will be sharing a survey for the rest of Hampshire very soon.

- People who are currently waiting for a hospital appointment, diagnostic tests at a hospital, or hospital treatment

- People who have had a planned hospital appointment, planned diagnostic tests or planned treatment since January 2021 (ie not emergency treatment)

The survey will take 10-15 minutes to complete and is running until 30th April 2022. You can find it here:

If you'd like a paper copy of this survey posted to you, or would like other support to complete the survey, please get in touch with Healthwatch Hampshire on 01962 440262 or email

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

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