Orchard Close is a residential respite service, run by Hampshire County Council, on Hayling Island for adults with learning disabilities.
Healthwatch Hampshire were approached by Hampshire County Council’s Adults’ Health and Care to independently plan, deliver and summarise feedback from service users, parents/carers and staff using Orchard Close.
51 service users who have a combination of learning disabilities, autism, mental health issues or physical health issues were engaged over ten sessions regarding Orchard Close.
The report highlights the key findings that were feedback throughout the engagement activity and will help inform the final decision relating to Orchard Close.
Key findings included:
- Residents enjoyed taking part in the activities and going on trips out when staying at Orchard Close
- They valued their friends and spending time with them during their stay with many residents aiming to stay at the care home at the same time.
- Staff at Orchard Close are friendly, caring and understand the needs of the residents.
The building and the gardens were mentioned positively by many service users.
Having access to a garden was also spoken about as a positive aspect of their stay at Orchard Close. Service users said:
Parent/carer/family members said that what they most valued about using Orchard Close for respite was that it was ‘safe’ and ‘trusted’, as they knew that their loved-one was being cared for by knowledgeable and experienced staff, at a centre, that was well run.
They said that it gave them the opportunity to have a break from the pressures of their caring responsibilities, to have a holiday, go to appointments, do tasks at home, spend time with their partners and other family members, whilst knowing the person they cared for was safe and happy.