‘Your Voice Counts’ is a project commissioned by North East Hampshire and Farnham Clinical Commissioning Group (CCG). The aim is to gather the public’s experiences of using mental health services and look at the support that they receive and how it can be improved. The project achieves the CCG’s objectives to involve mental health service users, carers, providers and voluntary and community organisations in providing feedback on services and developing the CCG, Local Authority and partners commissioning intentions.
The Wellbeing Implementation Network, run by Hampshire County Council, was set up to provide a forum for service users and stakeholders to contribute to local service design and delivery and learn about future service plans. In recent years, the number of service users and carers attending the quarterly meetings has been reducing and North East Hampshire and Farnham CCG are keen to reinvigorate an approach putting service users and carers at the centre.
The “Your Voice Counts” project is focusing on four groups that access mental health services; Young people accessing CAMHS or that are/have transitioned to adult services People with dementia Learning disabilities and/or autism Adults with general mental health issues
The project consists of a number of different approaches including public engagement, focus groups, surveys and follow up conversations; all aimed at increasing knowledge of the needs of the local population and establishing a clear and effective way of ensuring that the voices of service users, carers and the public can genuinely influence commissioning decisions, and ultimately, inform service improvement for local people.
Learning disabilities and Autism full report