Support when making an NHS complaint
Raising Issues and Complaints with health and social care
If you, or a member of your family, want to complain about the care that you have received, Healthwatch Hampshire can help. Although most people have no problems when using health or social care services, sometimes things can go wrong.
We can put you in touch with the right organisation to listen to your concerns and make sure your voice is heard. Our service is free, independent and impartial.
NHS funded Health Complaints
If you are making, or thinking of making a complaint about NHS funded care or treatment, then please click on the link below to download our Self-Help Pack to the NHS Complaints Procedure. This guide can also be requested by post, please contact Hampshire Healthwatch for more information, or you can call or visit any Citizens Advice Bureau in the Hampshire area.
NHS Healthwatch Advocacy
Should you require further guidance and help with a new or existing complaint, Healthwatch Hampshire can support you via our NHS Healthwatch Advocacy service.
Our qualified Advocates are available if you feel unable or overwhelmed by your complaint. They can help to support and guide you through the process, discuss your complaint with you and help you to formulate this into a complaint letter and/ or support you at a local resolution meeting.
This Advocacy service is free, confidential and independent of the NHS. Advocates will not act on behalf of anyone else or tell you what to do. If you feel you would like the support of an advocate and want more information, then please call our helpline or visit your local Citizens Advice Bureau within the Hampshire area.
Meet an Advocate
Katie Scott – Health Complaints Advocate
Service since October 2013. Katie has been living in the
United Kingdom since 2006 and prior to that she worked as
a lawyer in Australia. She is an experienced and fully qualified
advocate, working in the Hampshire NHS Complaints advocacy
service since 2007. She has a particular interest in ensuring
vulnerable people understand their rights and options and
have the opportunity to be heard within the system. She
currently works part time for Healthwatch Hampshire and
looks after two small children in her spare time!
We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.