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Your spotlight on local services

NHS Complaints

Most people are happy with the care they receive from the NHS, but sometimes things don’t go as expected. You have the right to complain, have your complaint investigated, and be given a full and prompt reply. If you're not happy with the NHS care or treatment you've received and you wish to address your concerns you can either:

1) Raise your concerns informally with your healthcare provider, or

2) Lodge a formal complaint, have your complaint investigated and be given a full and prompt reply by that NHS provider

If you are concerned about current care, you should speak to your care provider or to the Patient Advice & Liaison Service (PALS) in an NHS Trust.

If your concern is with completed treatment or care provided by the NHS, then the Healthwatch Advocates can work for you and with you. They will give you information to help you to decide what to do at each stage of your complaint.

Please note that we cannot help you with:

  • investigating your complaint
  • giving medical advice
  • complaints about care that happened more than 12 months ago (unless you became aware of the problem in the last 12 months)
  • complaints about current care
  • claims for compensation
  • disciplinary investigations of NHS staff
  • complaints about privately funded healthcare (we can help with complaints about treatment in a private hospital or care home that is funded by the NHS)
  • legal advice