The CQC is the independent regulator of all health and social care services in England. It makes sure that care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets national standards of quality and safety. The CQC take action against services that are not meeting its standards.
Healthwatch England has the power to recommend that action is taken by the CQC when there are concerns about health and social care services. The CQC provides support to Healthwatch England for services like finance, human resources and procurement. Locally, Healthwatch Hampshire can ask Healthwatch England to advise the Care Quality Commission about any special reviews or investigations which it thinks may be required but we can also share our concerns with the CQC directly.